Orders & Shipping
How did my package ship?
We utilize various shipping carriers to ensure timely delivery of your order. The specific carrier and method will be determined based on your location and the shipping option selected at checkout.
Why does my USPS tracking number state 1-Day, 2-Day, 3-Day Delivery?
USPS provides estimated delivery times of 1-Day, 2-Day, or 3-Day based on your location. These estimates are not guaranteed and can be affected by factors such as weather conditions or high mail volume.
How long will my package take to arrive?
Delivery times vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days, with standard shipping taking an additional 3-7 business days.
What are business days?
Business days refer to the standard working days of the week, typically Monday through Friday, excluding public holidays.
How do I know my package has shipped?
Once your order has been processed and shipped, you will receive a confirmation email containing tracking information.
Why are certain products unavailable to ship to Internationally?
Some products may be restricted from international shipping due to regulatory constraints or shipping carrier limitations.
Why is my tracking number not updating?
Tracking information may take up to 48 hours to update after your order has been shipped. If there is no update after this period, please contact our customer service team for assistance.
Returns & Exchanges
How do I know my package has shipped?
We accept returns and exchanges within 15 days of purchase for products that have not been opened. Please note that returns cannot be accepted for opened and/or used products. For unopened returned items, the customer is responsible for shipping fees for both delivery and return.
Why are certain products unavailable to ship to Internationally?
To initiate a return or exchange, please contact our customer service team with your order details. They will guide you through the process.
Why is my tracking number not updating?
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.